🔁 Refund & Returns Policy – PleasurePursuit.in
At PleasurePursuit, your satisfaction and privacy are our top priorities. Due to the intimate nature of our products, we follow a strict yet fair refund and return policy that ensures hygiene, safety, and compliance.
📦 1. Returns – Hygiene First
For the safety and health of all customers, we do not accept returns on used or opened products.
We accept returns only if:
The product is damaged during transit
You received the wrong product
The item is defective or non-functional
If your item falls under the above categories, please contact us within 48 hours of delivery with:
Order ID
Unboxing video/photo
Description of the issue
📧 Email: support@pleasurepursuit.in
🔄 2. Return Process
If eligible:
Our team will verify the issue and approve your return.
You’ll receive instructions to ship the product back in its original, unused condition.
Once we receive and inspect the item, we will process your refund or replacement.
Note: Returns without approval or incomplete packaging will be rejected.
💳 3. Refund Policy
Refunds are only applicable:
For damaged, defective, or undelivered items
When a return is approved and completed
When an order is cancelled before dispatch
Refund Timeline:
Refunds are processed within 7–10 business days via your original payment method or bank transfer.
🚫 4. Non-Returnable Items
We cannot accept returns or exchanges for:
Opened or used toys
Products without original packaging
Lubricants, creams, or personal care items
Clearance or sale items
These policies ensure that every customer receives safe, untouched, and hygienic products.
❌ 5. Order Cancellation
You can cancel your order within 2 hours of placing it or before dispatch.
Once the product is shipped, it cannot be cancelled.
To cancel, email us immediately at: orders@pleasurepursuit.in
🧾 6. Wrong Address or Delivery Refused
If the address provided is incorrect or delivery is refused:
Shipping charges will not be refunded
Reshipping may incur an additional fee
📞 Need Help?
For any questions or return assistance:
PleasurePursuit Customer Support
📧 Email: support@pleasurepursuit.in
📞 Phone: [+91- 7407606220]
Hours: 10 AM – 7 PM, Monday to Saturday
✅ Final Note
Your privacy and hygiene matter to us. We follow strict checks before shipping each product, and we ask for your cooperation in maintaining safety for all our customers.